Privacy Policy
Privacy at a Glance
We are committed to protecting your privacy and ensuring transparent data practices.
Information We Collect
We collect information to provide better services to all our users. The information we collect falls into the following categories:
Personal Information You Provide
When you create an account, make a booking, or contact us, you may provide:
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone number, address | Account creation, booking confirmations, customer support |
| Payment Information | Credit card details, billing address | Processing payments for bookings |
| Booking Details | Preferred sports, booking history, group size | Facility reservations, service improvements |
| Communication Data | Messages, support tickets, feedback | Customer service, issue resolution |
Information We Collect Automatically
- Usage Data: How you interact with our website and services
- Device Information: Browser type, operating system, device identifiers
- Location Data: IP address and general location (if permitted)
- Cookies and Tracking: Website preferences and analytics data
Optional Information
Some information is optional, such as profile photos, sports preferences, and marketing communications preferences. You can choose not to provide this information, though it may limit some features of our service.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Process and manage your bookings
- Send booking confirmations and reminders
- Provide customer support and respond to inquiries
- Manage your account and preferences
Service Improvement
- Analyze usage patterns to improve our facilities and services
- Develop new features and services
- Monitor and prevent fraud and abuse
- Ensure security and proper functioning of our systems
Communication
- Send important updates about your bookings or our services
- Provide marketing communications (with your consent)
- Conduct surveys and gather feedback
- Send safety and policy updates
Legal and Business Purposes
- Comply with legal obligations and regulatory requirements
- Protect our rights and property
- Resolve disputes and enforce agreements
- Business analytics and reporting
How We Share Your Information
Our Commitment
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information as described in this policy.
Service Providers
We may share information with trusted third-party service providers who help us operate our business:
- Payment Processors: For secure payment processing
- Communication Services: For sending emails and SMS notifications
- Analytics Providers: For website and service analytics
- Security Services: For fraud prevention and security monitoring
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Enforce our terms and conditions
- Protect the rights, property, or safety of our company, customers, or others
- Investigate and prevent fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.
Your Privacy Rights
You have several rights regarding your personal information:
Access
Request a copy of the personal information we have about you.
Correction
Request corrections to inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Portability
Request a copy of your data in a machine-readable format.
Object
Object to certain uses of your information, such as marketing.
Restrict
Request that we limit how we use your personal information.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days. Some rights may be limited by applicable law or legitimate business interests.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Secure Servers: Information is stored on secure servers with restricted access
- Access Controls: Multi-factor authentication and role-based access controls
- Regular Updates: Systems are regularly updated with security patches
Operational Safeguards
- Staff Training: Regular privacy and security training for all employees
- Background Checks: All staff with access to personal data undergo screening
- Incident Response: Procedures in place for data breach detection and response
- Regular Audits: Third-party security assessments and compliance reviews
Data Breach Notification
In the unlikely event of a data breach that could affect your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 30 days | Account management, legal requirements |
| Booking History | 7 years | Financial records, tax compliance |
| Payment Information | As required by payment processors | Fraud prevention, chargeback handling |
| Communication Records | 3 years | Customer service, dispute resolution |
| Marketing Data | Until consent withdrawal | Marketing communications |
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how our services are used:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to show relevant advertisements (with consent)
Third-Party Analytics
We use services like Google Analytics to understand website usage. These services may collect information about your visits to our and other websites. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Children's Privacy
Our services are intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13.
Parental Consent Required
If you are under 18, you must have your parent or guardian's permission before providing any personal information or using our services.
If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us immediately.
Youth Sports Programs
For organized youth sports programs, we may collect limited information about minors with proper parental consent, including:
- Name and age for registration purposes
- Emergency contact information
- Medical information relevant to safe participation
- Parent/guardian contact details
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate privacy protection
- Standard Contractual Clauses: Legal agreements ensuring data protection
- Certification Programs: Service providers certified under recognized privacy frameworks
We will always ensure that any international transfers comply with applicable data protection laws and provide appropriate protection for your personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
- Notify you by email if the changes are significant
- Provide notice on our website or mobile app
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes constitutes acceptance of the updated policy.